Refund & Cancellation Policy

Effective from 2 November 2026

Cancellation

Plans are prepaid for 30 days and do not renew automatically, so there is no subscription to cancel and you will never be charged again without paying yourself. Your access ends when the paid period expires unless you renew.

Full refund within 3 business days

You may cancel any purchase and get a full refund if you ask within 3 business days of payment, whatever your usage. Email customer support from your account email with the Cashfree order ID (shown in Billing, starting with bc_).

Refunds after 3 business days

After that window, payments are generally not refundable because the service has been made available. We will still give a full or proportionate refund where:

• you were charged twice for the same purchase;
• money was debited but the plan was never activated;
• we could not provide the service as described, including hosting we could not provision; or
• we terminated your account without cause.

This policy does not limit any other refund or remedy you are entitled to under the Consumer Protection Act, 2019 or other applicable law.

How refunds are paid

We reply to refund requests within 2 business days. Approved refunds are initiated through Cashfree Payments to the original payment method (UPI, card, netbanking or wallet) within 2 business days of approval. The money usually reaches your account within 5–7 business days after that, depending on your bank or card network. We will share the refund reference number.

Payment problems

If money was debited but your plan did not activate, wait a few minutes and check Billing; payments are confirmed with Cashfree automatically. If it is still pending, contact support with the order ID. If a payment fails, the bank usually reverses any debit on its own within 5–7 business days.

Contact

Use the customer support or grievance contact details below.